Occasionally, there may be issues that come up when processing through a payment. Please check the following to determine the next steps needed:
- Ensure the billing address matches the address associated with the account.
- If using a gift card (outside of a Prois Gift Card), ensure the gift card is registered. This will assist in processing through the card; however, this does not guarantee that the credit card processor will accept the card.
- Double-check all spelling on credentials to ensure everything matches with the payment method. For example, if using a middle initial on the card, please include this information when processing through the payment.
- If the information is not matching, the credit card processor may flag this as a fraudulent order. This may delay out the order and prevent shipment. Please ensure the information is correct when entering the payment information.
- If it is determined that the steps above are not creating any concerns, please reach out to the bank associated with the card. The bank may have stipulations placed on the card that are creating holds for the payment to process.
If the steps above prove ineffective, please feel free to contact Customer Experience, and they will be happy to assist further. Thank you.