ORDER FAQ
-
I need to cancel or change my order. What do I do?
If you need to cancel or change an order, please reach out to Customer Experience (Monday - Friday, 9 am - 4 pm CST), as quickly as possible. We will do our best to accommodate your cancellation or change requests. If cancelling an order that has not already shipped, please provide the following... -
I received or ordered the wrong item. What do I do?
We apologize that you did not receive the correct pieces. Please go to our Return Portal to process through a return for the items you should have received. Once selected, please click on exchange. This will provide an opportunity to note the item(s) you should have received and the item you re... -
Thank you for your recent purchase with Prois Hunting! Please provide our warehouse 24 to 48 business hours to process your order. Please note that the warehouse will be closed on major holidays and available on the next open business day. Hours of operation for the warehouse are: Monday throu...
-
Where is my order confirmation?
After processing an order, you should receive a confirmation email with an order number. If you have not received the order confirmation, please check your spam mail as emails may filter there. If after checking spam, you still have not received your confirmation email, please reach out to Custo... -
After processing an order, you should receive a confirmation email with an order number and tracking number. If you have not received your order confirmation, please check your spam mail as emails may filter there. If after checking spam, you still have not received your confirmation email, ple...