RETURN & EXCHANGES

  • How do I process a return?

    In need of a return?  Please feel free to process your return through our Return Portal. Once the information is entered, you will receive a confirmation email with a prepaid shipping label.  After the piece(s) are received back in the warehouse, we will complete the return based on your selectio...

  • How long will my return take?

    Once the piece is received back in the warehouse, we provide 2 to 3 business days for each step of completion.  If the return was able to be processed through the Return Portal, an email confirmation will be provided each step of the way so you know when the gear is received to when the return wa...

  • I need a prepaid shipping label.

    Please complete the requested information on the Return Portal.  Ensure to have your order number and email associated with the account.  This will be needed to enter your return.  Once the requested information is entered, you will receive a confirmation email with a prepaid shipping label.  If ...

  • I need to change my return method?

    Not a problem.  Please contact the Customer Experience team, and they are happy to note your account and switch the return method.  Once your items are received and processed, you will receive an email confirmation. If switching to a refund, please provide up to 10 business days for the transact...

  • What is your exchange policy?

    To assist further with your exchange, please go to our Return Portal to complete the requested information for your 30-day exchange.  When entering your return, include your order number and email address tied to the account.  Once the information is entered, you will receive a confirmation email...

  • What is your refund process?

    To assist further with your return, please go to our Return Portal and complete the requested information for your 30-day return for a refund.  When entering your return, include your order number and email address tied to the account.  After selecting the item(s) that you wish to return, please ...

  • What is your return policy?

    RETURN POLICY Prois Hunting offers a 30-day from receipt of the product, return period.  All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject to this Policy. RETURN To return/exchange item(s), enter the order number a...

  • What is your return process for store credit?

    To assist further with your return, please go to our Return Portal to complete the requested information for your 30-day return for store credit.  When entering your return, include your order number and email address tied to the account.  After selecting the item(s) that you wish to return, plea...

  • Where is my RA confirmation?

    After processing through a return on the Return Portal, you should receive a confirmation email with an RA number.  An additional email will be sent with the prepaid shipping label to ship your piece back.  If you have not received the RA confirmation or label, please check your spam mail as emai...

  • Why won't my return process through online?

    Please note that any returns attempted after 30 days are not eligible for refunds.  Option for a store credit code will be provided at that time.  Once the pieces are received in the warehouse, the store credit code will be issued through a confirmation email.  If you have not received your confi...