Please complete the requested information on the Return Portal. Ensure to have your order number and email associated with the account. This will be needed to enter your return. Once the requested information is entered, you will receive a confirmation email with a prepaid shipping label. If this has not been received within 24 hours, please check your spam mail as the emails may filter there. Please print the label and affix it to the box along with noting your RA number on the box. After it is received in the warehouse, the warehouse team will diligently process your return and email notifications will be provided along the way. We will then complete your return based on your selection - exchange, refund, store credit.
If returning more than one order, please complete a return for each order. Print all prepaid shipping labels and include the unused labels in the box with the returns. Not completing a return for all items and including all prepaid shipping labels may delay your return process.
If this is a gift received, please reach out to Customer Experience, and they can look into this further and answer any additional questions you may have. Please note: all refunds will be placed back to the payment method of the account holder of the order. We apologize for any inconvenience.
Thank you.