SHIPPING
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Can I change or cancel my order once it is placed?
If you need to modify an order, please reach out to Customer Experience (Monday - Friday, 9 am-5 pm CST), as quickly as possible. We will do our best to accommodate your cancellation or change requests. Please provide the following information in your email: Name as shown on the account: Order n... -
I did not receive my order. What do I do?
We are so sorry that the courier did not deliver the package to you as expected. Please verify your tracking information and review when the package should have arrived. We also advise checking around your location and following up with the neighboring areas to determine if the package was misd... -
SHIPPING POLICY 2021 Orders with standard shipping received before 11:00 am CST will ship the same day (not including weekends or U.S. holidays). Standard ground orders received after 12:00 pm noon CST will ship the following business day. Orders received on weekends will ship the following Mon...